Rich Warren | Positive repair stories

Rich Warren | Positive repair stories

I have received a number of emails from readers concerning repairs on their electronic gear. From reader feedback, Campus Mobile bats 1.000. Here are two emails:

"Based on the recommendation in your recent column, I took my iPhone 6 in for a new battery (on a walk-in basis) and was not disappointed. In fact, I was quite impressed; it took 10 minutes, no need to back up my phone, etc.," a reader wrote.

"I have a similar positive experience with getting my iPhone battery replaced at a store on Green Street, which I believe is the same store you were talking about in your column," the other wrote. "I went to a store at the mall. They put my iPhone on the tester and said that there seemed to be a problem with the circuit board or some such, and it needed replacement. I then took the iPhone down to the store on Green Street, but it was not a half hour like it was for your reader. I left it with them; they replaced the battery and kept the phone overnight to see if there were any glitches with it. I've had the phone back now for probably half a year, and it seems to work fine.

Incidentally, since these two emails concern the Apple iPhone, I'm pleased to report that Apple's newest operating system update, iOS 11.3, allows users to decide whether to degrade performance to extend battery life or full throttle the phone and suffer possible anomalies and shorter usage time per charge. The scandal this past winter involved Apple making the decision to degrade performance without consulting users.

On the service front concerning LG TVs, I heard from the owner of the longest-surviving local audio-video dealer (if you don't count Glenn Poor's TV shop). I've known Steve Suderman since he opened Good Vibes in 1971. For reference, I have never received free or discounted gear from Good Vibes.

"I followed your saga of the lady's OLED problem. I thought I'd share our experience as an LG warranty center. To date, we've sold 89 OLEDs, not as many as I'd like, but not shabby for a premium product. We have exactly three service tickets, each on a different model. A 65B6P in Urbana had an optical output failure. Since the TV was usable, we sourced the part and got the unit fixed in-store with only a couple days downtime for the owner. A Villa Grove customer had a nasty black patch appear dead center in the panel of his 55EF9500. After a couple tries, our tech consulted LG support, and they gave us a procedure that effectively restored the panel. The customer was down a few days. On the 9th of last month, we made a house call in Champaign on an eight-month-old 65C7P with a mild color blotch that may (uncertain) be image retention. The TV was watchable, so we went to work on LG and the TV remained in-home. It took a couple rounds with the factory. They authorized replacement of the panel. The panel was ordered, but none were available. We went to bat for this customer, and 18 days later, LG authorized replacement of the set. We negotiated to have LG issue credit to our account, allowing us to replace the unit out of our inventory, with zero downtime for the customer. LG did require a copy of original sales receipt, easily reprinted from our system. A fourth service ticket about streaming issues turned out to be router placement so it didn't count, but for $44, we solved her problem, too. I think OLED service track record is excellent, but it helps that we have in-store service for those three issues that did occur."

Whether you buy from Good Vibes or any other area dealer, it pays to buy locally. A good local retailer will go to bat for you when problems occur. Think of it as having an attorney on retainer.

Rich Warren, who lives in the Champaign area, is a longtime reviewer of consumer electronics. Email him at hifiguy@mchsi.com.

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