Some Delta Dental records lost during shipping

Delta Dental of Illinois has notified hundreds of people about an incident that could result in the exposure of their personal information.

A box containing paper claims was shipped by a subcontractor of Delta Dental of Illinois to the company by a delivery service. The box, which contained claims and X-rays, was lost during shipping.

Neither Delta Dental's benefit processing system nor electronic data was compromised, according to the company.

Some of the enrollees' personal information may have been included in the paperwork, depending on what their dentist provided on the claim. Information, such as the person's date of birth or Social Security number, could have been on the documents.

Delta Dental of Illinois, based in Naperville, is the administrator of the dental plan for state employees. According to a spokesperson, about 650 individuals in Illinois were affected by the incident; about  six of them are university or state employees in the Champaign-Urbana area.

Delta Dental learned of the lost box on May 3, and mailed letters to affected enrollees on June 15.

"Upon notification, we took immediate steps to conduct a comprehensive investigation and to identify the affected individuals and gather their contact information," a news release said. "Delta Dental of Illinois takes its obligation to safeguard the privacy and security of enrollees' personal information very seriously, and we have taken immediate steps to fortify the protective measures that were already in place."

The company will have Kroll Inc. provide ID TheftSmart service, which includes credit monitoring, at no cost to affected enrollees for one year.

Those who received a letter regarding the incident and have questions can call (877) 309-0176 from 8 a.m. to 5 p.m. Monday through Friday.

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Mark Taylor wrote on June 20, 2012 at 11:06 am

After they lost people's personal information (DOB, SSN, credit card #s? address? bank info?) this company took ONLY six weeks to notify its customers that they lost their info. Yeah, private businesses are so much more efficient and transparent than the dang govermint.

Sid Saltfork wrote on June 20, 2012 at 11:06 am

Mark Taylor;  Don't spill your coffee....  You made a good comment.  Well said.

Mark Taylor wrote on June 20, 2012 at 5:06 pm

Glad you're getting up to speed, Sidney.

Sid Saltfork wrote on June 20, 2012 at 7:06 pm

At least, you were not playing Steven Colbert as you usually do.  Doesn't it feel better?