City to consider UC2B billing, call center

City to consider UC2B billing, call center

CHAMPAIGN — Champaign City Council members will consider Tuesday a contract to provide call center support and billing services to the Urbana Champaign Big Broadband program.

The council will meet at 7 p.m. Tuesday at the Champaign City Building, 102 N. Neil St., C.

The contract, for $67,000, is between the city and Solix, a firm located in Charleston. According to a memo to the council, Solix was recommended by the city staff.

"Solix has demonstrated its financial stability and a long history in the business with customers ranging from AT&T, Comcast, Connect2Compete, Consolidated Communications and Blue Cross Blue Shield, which represent millions of callers across the country," the memo said.

The council also is being asked to authorize the purchase of four 2013 Ford Interceptor SUVs at a cost of $108,851 for the police department, and to declare three used police vehicles as surplus and to sell them through an Internet auction.

The council also will take up Mayor Don Gerard's nomination of Jim Rose, 507 S. Draper Ave., as one of Champaign's representatives on the board of the Housing Authority of Champaign County. Rose would replace Bishop Lloyd Gwin on the board.

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rsp wrote on October 01, 2012 at 9:10 am

So let me get this straight. When the cable company was talking about moving out of the area, and subscribers would have to call an 800 number to get in touch, that was wrong, but when the local government creates an internet company and the contact is out of town, it's a good idea? I would like to see a consistent policy for future businesses. Second point, if the billing center is out of town it would be helpful to have arrangements with some of the payment centers in town for people who prefer to pay that way. 

Joe American wrote on October 01, 2012 at 11:10 am

And it's a call center only for those select few who our local officials thought worthy of receiving expanded super highspeed internet service, to be funded by the rest of us who were forbidden from receiving said handout.