Mobile app allows reporting of potholes to city

Mobile app allows reporting of potholes to city

CHAMPAIGN — As the spring pothole season nears, Champaign residents have a new way of reporting non-emergency issues to the city's public works department — right from their mobile phones.

City officials say the mobile app, SeeClickFix, will make reporting potholes, burned-out street lights, graffiti, roadkill and other minor problems easier for residents and public works crews.

"Since mobile phones are the way to go, we thought this was a good thing to offer," said management analyst Patti Anderson.

The mobile app is free to download on iPhones, Google Play and Android phones, and it provides an interface for users to report minor problems with photographs and other descriptions. The location of the report is automatically recorded and sent to the public works department.

The report is automatically entered into the public works department's word order system, which is monitored during normal business hours.

Photographic and descriptive information will be helpful to public works employees, Anderson said, so they will know exactly what to expect and what kind of equipment they will need to fix the problem. They will not have to make multiple trips to and from the work site.

"So it also streamlines the flow here in the customer service office," Anderson said.

For those without smartphones, the application is also available online at SeeClickFix.com/Champaign.

The mobile app provides a list of possible problems that users may choose from: abandoned bikes, clogged storm inlets, and traffic signal or sign issues, among others. There is also an option for "other."

"We do expect to see other things, and we have a plan to handle that," Anderson said.

Once a problem is reported, the reporting citizen, the public works department and anyone "watching" the area will get a notification.

Comments

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KOR wrote on March 02, 2013 at 10:03 am

No links to the Play Store or iTunes? Good job...

brado wrote on March 02, 2013 at 11:03 am

This was easy to find in the Play Store...works great...used it twice since I found out about it last week. I received acknowledgements that my reports were received and a notification that the work order had been closed, presumably after the pothole was fixed.

PWPIO wrote on March 02, 2013 at 11:03 pm

The app can be downloaded at 

Google Play : https://market.android.com/details?id=com.seeclickfix.ma.android

iPhone App Store: http://itunes.apple.com/us/app/seeclickfix/id322000552?mt=8

Once installed, the City has a step by step guide for setting up your SeeClickFix app for use in Champaign at http://ci.champaign.il.us/departments/public-works/how-do-i-report-a-problem/using-seeclickfix/

 

 

Molly1 wrote on March 04, 2013 at 10:03 am

Oh great!

Now besides all of the people that are calling and driving, texting and driving, and checking their Facebook accounts while driving, I now have to worry about people that are using a community sponsored app while driving too.

We know that drivers just can't wait to report it until they are safely in park in a parking lot idling their engine somewhere safely.

Don't get me wrong, it is a good idea in the hands of intelligent people, but in the hands of people that are foolish enough to think that they can text and drive at the same time, this app could be a killer!

Can you modify your app to use the GPS in the phone, and if the phone is moving more that 5 miles per hour, the app disables itself?