Police advise getting new card numbers

Police advise getting new card numbers

Persons who have used credit cards or debit cards at any of the Champaign County Schnucks stores since December should call their credit card companies to get new numbers, according to local police.

A Schnucks website — http://www.schnucks.com/card_stores.asp — lists the Schnucks at 109 N. Mattis Ave., C; 1301 Savoy Plaza Center, Savoy; and 200 N. Vine St., U, as three of the stores where credit and debit card information may have been compromised.

At all three stores, transactions between Dec. 10, 2012, and March 29 may have been affected, according to a written release from Schnucks.

Schnucks spokeswoman Lori Willis said that only the card number and expiration date would have been accessed, not the cardholder's name, address or any other identifying information.

Urbana police Sgt. Dan Morgan said persons who believe their credit or debit card information may have been compromised should call their credit card company.

"If you are worried about it, you should change your credit card or debit card number," Morgan said. "Ask the credit card company to issue you a new card with a new number. Once they do that, any number someone else may have would no longer be valid."

Morgan said that persons who believe that their credit card or debit card account was used without authorization should notify both the credit card and debit card company and their local police department.

In addition, Schnucks has created a dedicated call center for customers with questions about what happened and steps they can take to protect themselves. They may call 1-888-414-8022 between 9 a.m. and 5 p.m. Monday through Friday and 9 a.m. to 4 p.m. April 20-21.

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use er name wrote on April 15, 2013 at 10:04 pm

 Cool. A call center. Open 9-5 M-F and 9-4 on one weekend.

Did they only keep accepting cards during these hours?

After they knew there was a problem?

And continued to operate with non-cash transactions anyway?

With no warnings; ("Hey our system doesn't seem secure, but please use your card here anyway")?

 

use er name wrote on April 15, 2013 at 10:04 pm

BTW does this also apply to their gas stations too?

use er name wrote on April 16, 2013 at 5:04 pm

OK I checked Schnuck's website. Gas stations are not listed as affected stores. I left message with Schnuck's corp. HQ last nite asking this. Website still doesn't list gas stations. It seems to not be likley that the stations are unaffected. Will this also turn out to be a case of not telling the public the whole story??? 

pushpin1 wrote on April 16, 2013 at 7:04 am

Your CC company may call you, ours did. Go to your credit card website, and check all the recent charges. In fact, check your bill/charges carefully each month. As for Schnucks, get better security - spend some money, or risk losing customers.

mark taylor's ghost wrote on April 17, 2013 at 9:04 am

My credit card company called me about fraud attempts. Don't blame the local managers and employees, but rest assured, Schmuck's Corp has printed up nice little pads of paper detailing what we 'need to know.'

rivardau wrote on April 16, 2013 at 12:04 pm

 

Yes, but sometimes these things happen, other merchants have these problems too. Balance your checkbook/credit card statements every month!!!!!!You will find fraudulent charges quickly if you verify your receipts with the bank statemetns. So many 20-somethings don't verify their accounts monthly anymore, but DON'T trust the banks or the merchants to always be right - errors happen thru non-fraud means as well...but it is up to you to reconcile your accounts. Anyone can always request a change of card number, even just for suspicion of fraud - if you are concerned, call your bank and change your card # today.  You don't have to actually wait for fraud to show up to change your card #. If, however, fraud does occur, you contact your bank as soon as you see it (but you have to reconcile your accounts to know when fraud happens to your $$), credit cards are required by law to investigate, and can't charge you interest nor make collections on disputed amounts.  Debit cards have slightlyl different legal requirements, BUT most banks use the same rules of credit card to cover debit card usage, as a way to encourage debit card usage. The bank or card will contact the merchant, then it is up to the merchant to verify the transaction, either by producing verification of the signature or the pin usage.   If there is a mismatch and the merchant can't PROVE that you made the transaction, then the bank/card does chargeback to the merchant, and puts your money back in to your account. In the end, the merchant is responible for verifying transactions, and if the merchant took a card # in fraud usage by a customer, it is up to the merchant to collect payments correctly, or else pay for their lost merchandise out of their own pockets. So, RECONCILE YOUR ACCOUNTS EVERY MONTH!!! Change your card # anytime you like, for any reason or for no reason at all. If error charge shows up, contact your bank, they temporarily return your money while they investigate, and if merchant fails the investigation, then you keep your money. Be assured that if error occurs, you don't have to pay if.  Neither will your bank, rest assured the bank isn't losing money.  The ultimate responsibility is on the merchant, and the banks can always get their money from the merchant's accounts. 

use er name wrote on April 16, 2013 at 5:04 pm

Great advice...except that the bank makes you pick a password that is so complicated that it's nearly impossible to remember.  No account access=not able to check on anything.

mark taylor's ghost wrote on April 17, 2013 at 9:04 am

I can't remember my

gyles19 wrote on April 25, 2013 at 5:04 pm

Yep, I got hit on the 23rd, someone near Boston, MA completely drained both my checking and savings accounts, and the only warning I got was when my favorite chinese restaurant said my debit card had been declined when I tried to pay for lunch..  

Not a word of warning from my credit union.  They admit they got warned of the Schnucks issue, but claim they didn't receive any list of compromised accounts.  

Horse pucky.  I will be changing banks, regardless.  They clearly aren't doing any fraud checks in their debit system, as it should have been obvious I wouldn't be buying gas in Boston when I'm buying Groceries in Effingham at the same time.

And you can be certain I will never set foot inside a Schucks ever again.  I'll just find another source for the unusual items I went there to purchase.

 

sweet caroline wrote on April 27, 2013 at 10:04 am

I got hit this week.  So did several people at work and among friends.