Citigroup to close Danville call center

Citigroup to close Danville call center

DANVILLE — Citigroup plans to close its call center in Danville by the end of September, eliminating about 120 jobs, according to company officials.

Mark Rodgers, director of Citi public affairs, said it was announced Monday at the Danville facility that it would be closing. Rodgers said Citi opened its Danville offices in January 2012 to help with the increase in the mortgage refinance activity.

"The Danville facility was originally established to handle the surge in demand for refinancing; however, due to the ongoing decline in refinance volumes, the excess capacity Danville provided is no longer needed. Affected employees will be eligible for Citi severance benefits and transition support," Rodgers said.

He said Citi is leasing the space at 1901 E. Voorhees St., which is the building that houses, and is owned by, Genpact. Walgreen's also maintains some back-office operations at that facility.

Rodgers said the employees were originally hired as temporary workers, but after about six months, they were made regular employees, so they will receive outplacement services and severance benefits. He said the workforce includes credit specialists and mortgage consultants and other employees who provided sales operations support. Rodgers said most of the workers will continue until Sept. 13.

Mayor Scott Eisenhauer learned of the closure Tuesday when his office received a Worker Adjustment and Retraining Notification Act letter sent by Citi. Eisenhauer said the WARN letter states that Citi is planning a reduction in force between now and Sept. 30 that will affect 121 jobs as a result of closing its offices at 1901 E. Voorhees St.

Citi is required to notify the mayor of the job losses due to the federal WARN Act, which protects workers, their families, and communities by requiring most employers with 100 or more employees to provide notification 60 calendar days in advance of plant closings and mass layoffs, according to the United States Department of Labor website.

Employees also are entitled to notice under WARN, including managers, supervisors, hourly and salaried workers. WARN requires that notice also be given to employees' representatives, the local chief elected official, and the state dislocated-worker unit, and advance notice gives workers and their families some transition time to adjust to the prospective loss of employment, according to the Labor Department.

Sections (2):News, Local
Topics (2):Economy, Employment

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