Comcast customers, watch your mail for digital equipment information

Comcast customers in East Central Illinois with "standard" cable service can begin ordering digital equipment from the cable company this week.

Without the equipment, customers with standard service will lose access to Comcast's "expanded basic" lineup (mostly on channels 23 to 70) when it goes digital Nov. 30.

Comcast customers will receive letters this week regarding the change, company spokesman Rich Ruggiero said. The letters include a "unique digital ID number" they'll need.

Customers can order a digital cable box and up to two digital adapters at no additional cost by calling 1-877-634-4434 or visiting http://digitalnow.comcast.com/. When they order, they should have the "unique digital ID number" available.

They can also get the equipment by visiting the Comcast service centers at 303 Fairlawn Drive, U, or at 806 1/2 E. Main St., Danville.

The digital change affects only a small portion of Comcast customers. Nearly 80 percent of Comcast customers already subscribe to digital service and have digital equipment on at least one TV set.

The change also doesn't affect "basic service" customers, who typically receive only channels 2 through 20. That service remains available and won't be affected by the digital network upgrade.

For those affected by the change, there are immediate advantages to acting soon.

Comcast customers with "standard" service will receive as many as six more channels once they get the equipment. Customers who receive the "digital starter" package will get as many as eight more channels with the equipment, the company said.

By making the digital upgrade this fall, Comcast said it is clearing the way for more on-demand programming, new high-definition channels and faster Internet speeds.

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